Giving online shoppers what they actually want

Warehousing, Fulfilment and Production Manager Leanne Robinson of Complete Co-packing Services explains how pick and pack streamlines order fulfilment.

DHL Freight has published the latest E-Commerce Trends Report and it reveals what shoppers across actually want when shopping online.

Key insights reveal that financial incentives are really important, with 85% of shoppers prioritising reduced prices and 77% valuing discount codes. Delivery options also impact purchasing decisions, with high delivery costs leading to 41% of shoppers abandoning their carts. The rise of social commerce is also notable, with one in two people having made a purchase via social media. Platforms like TikTok are increasingly popular with the younger generation of shoppers.

The survey by DHL Freight was conducted worldwide and included 12,000 shoppers from 24 different countries. The results provide useful data for online retailers and those running an eCommerce business who are looking to streamline and improve order fulfilment.

Pick and pack is a vital component for eCommerce fulfilment. In fact, pick and pack warehouses like our facility in South Wales are increasingly being used by retailers who want to maximise sales and improve the customer experience.

From food and drink to cosmetics and personal products, we work in partnership with eCommerce retailers to deliver a seamless pick and pack service.   Using our advanced warehouse management system, our picking and packing process means that we can receive, process and deliver your online orders in a quick and efficient manner. Order picking has never been so easy, and we can help you to scale your online store, ensure order accuracy, drive cost efficiency, improve customer experience and minimise your carbon footprint.

Our pick and pack system ensures that the integration and online fulfilment of customer orders are seamless and automatic. We will also advise on the best packing method and same day pack fulfilment can be made available for centre order picking projects.

Our software integrates with all ecommerce business platforms, marketplaces and social media apps plus courier tracking. We also provide real time data and insights including stock visibility and order status.

So, whether you’re selling via your own website or on TikTok, Etsy or Facebook then it might be worth a conversation with our team about how we can help you to get more happy customers with an efficient pick and pack service. We’ll help increase order accuracy, speed up delivery times and reduce the volume of returns.

Call us today on +44 (0) 1443 740786 to discuss our pick and pack processes or pick and pack fee. You can also send us your enquiry about out order fulfilment process and warehouse picking services. You’ll be glad that you chose Complete Co-packing Services for your pick and pack requirements.

Blog by Leanne Robinson, Warehousing, Fulfilment and Production Manager.